L2 Desktop Support Engineer
About the Opportunity
MD Technologies Global is seeking an experienced, dependable and customer-focused L2 Desktop Support Engineer to provide recurring on-site technical support for one of our clients in Robesonia, PA 19551.
This is a long-term engagement requiring one full-day on-site visit every Thursday. The selected engineer will serve as a hands-on technical resource supporting end users, devices, applications, hardware, peripherals, connectivity and workplace technology.
The successful candidate should be comfortable working independently in a professional client environment while coordinating with remote support, infrastructure, networking and specialized technology teams when escalation is necessary.
Job Details
Key Responsibilities
- Provide Level 2 support for laptops, desktops, monitors, docking stations and peripherals.
- Diagnose Windows operating system, hardware, software and user-profile issues.
- Support Outlook, Microsoft Teams, OneDrive and Microsoft 365.
- Troubleshoot wired, wireless, VPN and basic TCP/IP connectivity.
- Configure, replace and troubleshoot endpoint devices.
- Support new-user onboarding and workstation readiness.
- Assist with laptop deployments, migrations, refreshes and replacement projects.
- Install approved business applications.
- Troubleshoot authentication and access issues.
- Support printers and workplace peripherals.
- Perform basic Active Directory troubleshooting when authorized.
- Support mapped drives and enterprise resources.
- Document incidents and service requests.
- Escalate unresolved infrastructure, networking, application or security issues.
- Maintain professional client-facing communication.
- Follow client security and IT service-management procedures.
Technical Skills
Required Qualifications
- Professional desktop, field-service or end-user computing support experience.
- Strong knowledge of Microsoft Windows desktop environments.
- Experience troubleshooting laptops, desktops and workplace peripherals.
- Experience supporting Microsoft 365 applications.
- Basic knowledge of IP addressing, DNS, wired networking and Wi-Fi.
- Experience working with incident and service-request ticketing systems.
- Strong verbal and written communication skills.
- Ability to work independently and collaborate with remote teams.
- Strong customer-service skills.
- Reliable transportation to Robesonia every Thursday.
Preferred Qualifications
- 2+ years of desktop or field-support experience.
- Enterprise or corporate IT support experience.
- Microsoft Intune or comparable endpoint-management experience.
- Active Directory familiarity.
- Windows deployment, imaging, refresh or migration experience.
- ServiceNow or comparable ITSM experience.
- CompTIA, Microsoft or ITIL certifications are beneficial.
Work Location & Schedule
Physical attendance is required every Thursday for a full business day.